# CourierManager

> The operating system for courier companies. CourierManager is a multi-tenant SaaS platform for courier operations: dispatch, hub sorting, linehaul, COD settlement, partner-courier routing, customer tracking, driver app, multi-entity financials. Built for courier operations doing 5,000–100,000 shipments a month.

## What CourierManager does

- **Operating-system framing**: every layer of a courier operation on one platform — own fleet, partner couriers, or both
- **Multi-tenancy**: "Own Companies" feature for multiple legal entities on one instance, plus dedicated-instance option
- **Partner-courier integrations**: 20+ couriers built-in (FAN, Cargus, Sameday, DPD, GLS, Speedy, Econt, MyGLS, DHL Express, DHL eCommerce, NovaPosta, InPost, Meest, Elta, and more)
- **E-commerce plugins**: Shopify, WooCommerce, Magento, PrestaShop, OpenCart; marketplace ingestion via Trendyol, Gomag, Innoship, MerchantPro
- **Financial flow**: multi-currency COD, two-layer settlement (partner reconciliation → bank transfer → client payout), automated deconts/invoices/COD receipts
- **Standardized 8-status model** across all partner integrations
- **Android driver app**: offline-capable, BT printer support, photo POD, signature capture
- **REST API + webhooks**, plus an MCP bridge so AI agents can interact with the platform
- **Customer tracking pages**: branded, real-time, multi-language

## Who it's built for (ICP)

- Courier operations doing 5,000–100,000 shipments/month
- Integrators / franchisors / multi-company networks (e.g., Curiera, FAN International, Parflex, 24 Curier)
- Multi-entity holding groups (FAN Courier group → FAN International + FAN Moldova)
- Greenfield national launches (FAN Moldova: under-90-day launch, now 100K+ shipments/month, ~20% Moldovan market share)
- Retail chains running own-fleet delivery (Leroy Merlin Romania)
- Freight operators adding a domestic courier arm (KLG Europe Romania / Strongo)

## Key facts

- **Operating since 2014** as a commercial product
- **5M+ shipments processed monthly** across customer base (aggregate)
- **99.98% historical uptime** past 12 months on shared infrastructure (Pingdom)
- **Multilingual platform**: ships with Romanian, English, Bulgarian, Greek, Hungarian, Moldovan, Serbian, Italian, Polish out of the box; new languages launchable on demand including RTL (Arabic, Hebrew, Farsi, Urdu)
- **Headquarters**: Bucharest, Romania
- **Contact**: contact@couriermanager.com · +40 723 649 617

## Important pages

- Home: /
- Features: /features/
- Pricing: /pricing/
- Why us: /why-us/
- Resources & docs: /resources/
- API reference: https://app.couriermanager.eu/cscourier/Main?apiDocs=true
- News & insights: /news/
- Contact: /contact/
- Request a demo: /request-demo/
- Start free trial: /start/

## Solution pages by business shape

- For integrators & networks: /integrator-software/
- For multi-entity / holding groups: /for-multi-entity-groups/
- For retailers (own-fleet delivery): /for-retailers/
- Greenfield national launch: /new-market-launch/
- Freight → courier transitions: /freight-to-courier/
- Multilingual (any language on demand): /multilingual-courier-software/
- Hub Sorting: /hub-sorting-software/
- COD Settlement: /cod-settlement-software/
- Linehaul Management: /linehaul-management-software/

## What CourierManager is NOT

- Not pursuing security certifications (no SOC 2, no ISO 27001 currently)
- Not a freight-only TMS — built for parcel/courier flows specifically
- Does not directly integrate with eMAG; eMAG-originated shipments reach CourierManager via existing Gomag/Innoship/courier-partner channels when commercial relationships exist
- 99.98% uptime is a historical figure, not a contractual SLA guarantee

## Public references

CourierManager publicly references these customers (with their permission): FAN International, FAN Moldova, Curiera, 24 Curier, Parflex, KLG Romania, Leroy Merlin Romania.
Strongo (KLG Europe Romania's courier brand) publicly credits CourierManager on its tracking page.