We have strong documentation on our website that covers both the setup process and the more advanced features. This is useful not just in the beginning, but also to help new clients and employees along the line. Tutorials and videos are in our support section

You can use Excel imports to set up existing data, including employees, clients, client addresses, prices or hubs. If necessary, we can work together on custom importing scripts. Some critical existing features may also require custom development to carry on into the new solution.

We offer a full white label solution, where you can customize almost everything, big and small: logo, shipment labels, printed invoices, notification emails, SMS messages and much more.

You can quickly and easily add a shipment tracking box to your website, as well as login/register links for your customers. You can also build an order form where non-registered users can order shipments.

We offer a full, well documented API which allows larger customers to add and track shipments in the system.

For CoD settlements, we provide multiple export formats compatible with several banks. The export system is modular and can be easily extended with additional formats.

If you use partners to cover certain regions but they don't have their own software solution, you can easily add them in the software as regular couriers - while keeping track of which company they work for and offering them separate access permissions.

We have both manual and automated translation in multiple languages, and we can always add more. If you use a dedicated instance we can also give you access to the translation interface, allowing you not only to manually polish the translation, but also to use your own specific terms, which is sometimes useful to transition users from older systems.

We have publicly available databases for most countries, and you can also upload your own lists of cities and provinces.

We're proud of our exhaustive permission system. Almost every button and action in the software can be made unavailable for certain users and groups. You can use this both for security, and also to present a simple and streamlined interface to each user category- which makes it much easier for them to learn and use.

We perform regular and independent backups in separate locations - different data centers in multiple countries. Depending on your setup and requirements we can also offer fully redundant infrastructure, but even without it the worst case scenario is never loss of data.

All hosting and backup is done in EU countries. So no matter where in the world you are, your data is still protected by one of the most stringent privacy legislations in the world.

We have an internal inventory system which can track products and stocks, including transfers to and from multiple internal locations or from clients.

Another application is having a supply shop for shipping related supplies. If enabled, clients can order things up directly from their portal, and have them directly delivered and invoiced.

For Pick-Up and Drop-Off points, we have a separate shipment creation interface based on choosing points on a map. You can upload those points as predefined addresses, and can specify for each if they're used for pickups, drop-offs or both.

We've assisted clients with implementing the same PUDO map in their website, to facilitate quick shipments by unregistered users.

We have a fully featured internal ticketing system, which allows you to receive input from clients, couriers or back-office, assign and track them, communicate with clients and make sure they're solved in a timely manner. Tickets can also be automatically allocated per category and per hub. And yes, we also have predefined conversation templates for each category.

All of the features above are designed to work together to automate a wide array of flows. For example, when something happens with a shipment - maybe it gets damaged, or the client wants it redirected - the courier can set a custom code to that shipment, which will generate an exception and automatically a ticket (for instance to re-label the shipment) with an optional extra fee.

Shipments are already pre-sorted in the optimum delivery order. It saves fuel, time, and is easier for the courier to stack and find them.

Everything starts by scanning a shipment. After that the courier can easily mark it as picked up, or delivered, or assign it any of the codes you predefined.

Need to add a last-minute shipment? No problem, just click “add” and type the details.

Just click “navigate” and have google maps take you directly to the destination. Couple with Route Optimizations for a truly high tech solution.

We keep developing our mobile app a lot, so forgive us if we don’t keep this list current. It’s most likely already outdated.

Clients can access their own portal, where they can create and track their shipments. They can either add shipments one by one or import Excel files - though of course, for larger volumes we recommend direct API integrations or our premade plugins.

You can set up complex notifications for various events, which can be sent by email, SMS message or as an API webhook. For example, you can set things up so a sender will receive emails for every successful delivery, but an SMS message only when a delivery is failed or postponed.

Using our internal inventory module, you can set up an in-app shop with various shipping supplies that the clients can order from you. Each order automatically generates a shipment and an invoice.

Frequently used addresses can be collected in an internal database or they can be uploaded by the clients from an Excel file.

All drivers that carry phones or scanners with the mobile app installed can be tracked on the map in real time. This is useful both for verifying isolated incidents, and also for automating various actions and warnings. For example, you can set up an exception when a shipment is marked as delivered when the courier is too far away from the destination address.

Using the existing zoning info, the software can generate daily rollcarts for each courier with all their deliveries and pick-ups. This happens automatically, and allows both the courier and the dispatch to check out the route for the day, and possibly modify it.

Putting it all together means that you have a pretty reliable estimate of when a courier will arrive at a destination. You can do quite a bit of adjusting to the process, from the time when the courier starts the route and up to the average time it takes to do a delivery, including extra time if there is more than one package. But the end result is that at the start of the day you can send the recipient an SMS message or an email which includes a tight interval of when they should be expecting the courier. Even more, you can glance at a courier's rollcart, and you can instantly tell if he followed the designed route and if he has hit the delivery window for all his stops.

There is a separate view of all the pickup requests, already split by pickup address. You can see volumes and weights from each point, and allocate couriers for each - or let it be covered by existing zoning rules.

We have extensive multiple hub support, allowing you to limit user visibility per hub, automatically track shipments based on the hub of the person who last scanned it, generate reports per hub and much more.

Having multiple hubs means linehaul routes between them - which you can define, manage and see maps of. For each linehaul route you can have scheduled runs which start automatically at a certain time, and track the movement of a certain line car and driver. You can see when they left and arrived, and you can easily generate trip manifests, including what shipments have to be dropped off or picked up at any hub on the way.

Sometimes you want to do an action quickly, without messing up a lot with your mobile scanner or phone. For this we have action barcodes - this is how you can associate a parcel with a batch shipment.

For each package in the warehouse you can track the location it is stored in, simply by scanning a barcode nearby.

You can use zones for multiple purposes: pricing, franchisor integrations or just your internal routing. There are several methods to define zones: lists of cities, provinces or zip codes, drawn on the map, based on distance from the sender, for shipments in the same city, province or hub area.

You can define a number of loading gates for your sorting hubs, to be used when sending shipments to each of the other hubs. This information can be sent to a smart sorting line, which can use it to transport packages automatically to the correct gate.

Recipients can see a public tracking page for each shipment by searching for the shipment number. They can see a detailed status and history for that shipment. On request, we can even show the live position of the courier when he's getting close to the destination.

With just a touch in the mobile app, couriers can open a WhatsApp conversation with the recipient, optionally starting it with a predefined message. Or, of course, call the recipient.

We provide a comprehensive pricing system that is a bit too complex to describe in a few lines. Suffice to say, we're likely to cover every case you may need - and if not, we can work together to cover it.

Once you're familiar with the invoicing system, you can let it do things automatically. Pick an invoicing interval for each client, and invoices will be automatically generated.

Lets you track all amounts cashed in by a courier - either cash on delivery or shipments paid in cash on pickup or delivery. It works with multiple currencies and allows you to settle each separately.

For full chain cash on delivery, or other payment instruments like checks, we offer an additional tracking module that facilitates movement of cash and checks inside your company, from the delivery hub to the head office and finally to each individual client.

There's also a good chance most of your customization needs aren't new - with a wide array of settings, you'll likely be able to set things up just as you need them. Most print formats and messages in CourierManager can be customized by defining custom templates.

But of course, some features can't be outsourced, and for those we're here for you. We can assist you in covering any specific use case you may have.